delivery and returns
We aim to ship within 3 to 5 business days and all post and packaging is free to UK Mainland. All other destinations should contact me before checkout.
We hope that you will be delighted with your order, however, we understand that there are occasions where you may wish to return an item and we are happy to assist according to the Consumer Rights Act of October 2015.
How to Return an Item:
In the first instance, please notify us of your wish to return a product to us within 14 days of receipt of the goods (for faulty items please notify us within 24 hours, see below), you will then have a further 14 days to return the item/s to us.
You can contact us the following ways:
Or via the online form https://www.cliffkinchphotography.co.uk/contact
All goods must be returned in their original packaging and condition in which they were received, including the outer box or we withhold the right to a refund.
We are not able to issue refunds for goods that are not returned in the condition in which they were despatched.
General returns are made at the buyer expense and should be sent with adequate insurance cover and with a tracking ID.
Creative pieces that are made to your specific requirements (ie: outside of standard customisation options offered) are non-cancellable and non-refundable due to their bespoke element.
To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.
Faults & Damages
We strive to ensure items are produced and packaged well, but in some unfortunate cases faults and damages may occur.
If on receiving your delivery you find an item is damaged or faulty in transit, please notify us within 24 hours of delivery, otherwise we will be unable to issue a refund.
Contact us via email firstname.lastname@example.org detailing the issue and attaching a clear image to speed up the resolution process.
Please don’t destroy or throw away any faulty product, as doing so may affect your entitlement to refund, as we may ask for the product to be returned.
We are not able to issue refunds for goods that are not returned in the condition in which they were received.
We will issue your refund or replacement within 14 days of receiving the goods back.
Refunds can only be credited back to the original card used to purchase the items.
Refunds for items received as gifts can only be given to the original purchaser.
If an item is returned to us after our returns period has ended, and/or without advising us first, we will not be able to offer a refund. In these circumstances we may only offer a part credit onto the original payment method.